Coordination, updating of information on product lists, analysis, improvements, and presentation of commercial results of products on Amazon and Jungle Scout, for the ORS hair Care brand of hair care for the United States market.

Getting a tool that would connect to Amazon, and could make it easier to update product lists, the tool I got was Jungle Scout.

-Customer service in English via telephone in the commercial area for US customers using Amazon's CRM. -Analysis and reopening of accounts for United States clients

Manage up to 4 customer service skills in one day (Account changes, Retail, Abusers, Prime video)

-Creation of digital strategy -Configuration of digital campaigns in social networks. -Creation of landing pages -Customer service digital channels and closing sales

Create the digital strategy of the company for the first time, that is, the initiation of the transition from an SME to digital transformation.