Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies. Prepare manuals and instruct workers in the use of new forms or procedures.

Manage and update the schedules of the agents in operations, ensuring the accuracy of the projections made by the forecasting area and complying with the company's shift policies.

Automation of processes and tasks reducing the load of the area in general.

Provide support to the users of the application, achieving a high level of satisfaction with short response times and following the guidelines provided by the client.

Among the best site agents, response time, productivity rates and quality metrics.