• Coordinate the ServiceDesk and Onsite Support area. • Keep track of the time schedule of the agents in charge before starting a new week. • Guarantee the implementation of projects. • Supervise that an optimal fulfillment of the assigned activities is provided. • Validate the cases assigned in the technology request tool so that they are addressed within the service level agreements (ANS), assigning agents on site in a timely manner and managing the

• Perform on-site and remote technical support, at the hardware and software level, preventive and corrective maintenance to the computer system (POS equipment, computers, printers and networks). • Manage resources in order to guarantee and satisfy the needs of clients and their processes based on corporate criteria, norms and principles. • Manage, administer, solve and document the incidents, cases, requests and requirements that are reported through the G tool.

• Perform on-site and remote technical support, at the hardware and software level, preventive and corrective maintenance to the computer system managed by Ecopetrol SA (Computers, printing services and networks). • Manage, administer, solve and document incidents, cases, requests and requirements that are reported through the HP SERVICE MANAGER tool. • Support for applications managed by the company. • Manage inventory of assets corresponding to the system i