Led a team responsible for estimating times and efforts to meet schedule times, creating tracking reports for the customer, and planning and tracking activities. Oversaw the implementation and/or parameterization of complete modules, coordinating the execution of user and system tests.

Managed, monitored, and resolved incidents related to projects, coordinating changes, implementation and start-up of mandates by bank authorizers, and continuous improvement for operation with Mastercard, AMEX, Whatts, and CARNET authorizers.

Managed the parameterization services of different AVS for Telefónica Móviles México, registering, modifying, and canceling SMS, Voice, and Data services required by the Marketing area of Movistar México. Coordinated external providers of Movistar México for the interconnection of AVS services and ensured compliance with IR21 parameterization requirements for International Roaming. generated executive presentations with KPIs indicators.