Assisted clients with flight bookings, cot reservations, pet transport, and luggage handling. Acquired proficiency in using AMADEUS for service organization and coding.

Provided customer support for IBERIA, a Spanish airline, ensuring high levels of client satisfaction and effective communication.

Handled phone calls related to payment issues and security breaches. Utilized English language skills exclusively for client communication.

Delivered customer service for Chime, an American virtual bank, ensuring clear and effective support.

Contacted users with flagged accounts for issues such as chargebacks, fraud, and illegal business activities. Conducted all communications in English.

Managed risk assessments for Stripe, a payment processor, ensuring clear communication of complex and sensitive information.