Yohanna Sanchez Zapata
Functional Analyst
Perfil profissional
I am a responsible and committed person with my work and obligations, assertive when facing different situations and with a great adaptation to change.
Experiência de trabalho
Functional Analyst
eafit | Setembro 2015 - Agora (11 years 2 months)
Technical Proposals, Requirements Survey, creation of reports in SQL. SW testing, Incident analysis, support, Training, Creation of User Manual, development support -Requirement
realização principalProfessional growth
Supervisor
emtelco | Outubro 2009 - Maio 2015 (5 years 7 months)
Management and control of service indicators. Personnel Management, Creation of reports and statistics on service indicators, Customer Service
realização principalPersonnel Management, Customer Service
Adviser
emtelco | Julho 2008 - Outubro 2009 (1 year 3 months)
User attention, PQR management
realização principalCustomer service, teamwork
Formação acadêmica
Computer Science
Politécnico colombiano jaime isaza cadavid | Undergraduate
Politécnico colombiano jaime isaza cadavid | Undergraduate
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