Nicol Duran
Sales & Customer Experience Associate
Perfil profissional
Bilingual ( English-Spanish ) Customer Support and Sales Specialist with 3+ years of experience in the U.S. market . Proven ability to increase revenue , maintain high customer satisfaction , and manage high-volume client interactions
Experiência de trabalho
Sales & Customer Experience Associate
bay area, california | Janeiro 2022 - Janeiro 2025 (3 años)
habilidades usadas
Provided consultative recommendations, contributed to monthly sales targets, processed transactions with Square POS, built long-term client relationships, and documented customer interactions using CRM systems.
realização principalIncreased average ticket sales by 15–20% via upselling, maintained 95%+ customer satisfaction, managed 20–30+ daily client interactions, and tracked sales performance using CRM and Excel.
Formação acadêmica
Topographic Engineering 7 Semesters Completed
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