Project leader in the certification area, carrying out configuration and testing in the different developments and environments of the company, Provide support and maintenance to Clients for the SWIFT network and environments and solutions developed by the company, Create a testing and testing plan, Test the software programs developed by the company and the SWIFT network, Simulate performance and evaluate the results, analyze errors and problems.

Gathering of information in projects, management of SQL. Guarantee compliance with service levels, On-site Support Define and evaluate processes for incident management, problem management, change and configuration management and requirements to the Technological Support area. Prepare and interpret productivity statistics, process monitoring and service levels offered to users and customers, Support in processes

Generate reset, disabled, enabled processes for the different environments and solutions of Alliance Enterprise. Monitor the arrival of cases to the Help Desk platform and generate a first response, optimizing response times, attention and follow-up, attention to internal cases, guaranteeing compliance with OLA s. , Use the different web media and platforms provided by the company to attend requests and manage reports requested by customers

be hired by the company after completing the work experience