Attention to external clients providing support and all kinds of flight information in a travel agency (changes, cancellations, refunds, schedules, in the different systems managed by the Sabré company, Amadeus.

SAP application study, Spin Method, Evaluation of quality processes and the handling of calls from internal and external clients, handling of Excel, presentations related to customer service and the experience that we must provide to it, process modifications for continuous improvement in the company.

be able to communicate assertively with a group of workers, increasing their efficiency at work and control and management towards customers