Integral professional consultancy of processes, administration of technological and human resources, structure and control of budgets against accounts and strategic allies.

Association of more than 500 properties for private and state entities with incomes of more than 5 billion COP pesos in the short, medium and long term (+ 5 years).

Identify and attract potential customers through B2B consultative sales, creating opportunities for the acquisition of BPO, BPA, ITO solutions on customer service processes, telesales and digital transformation, leading the technical, commercial and operational coordination for the development of new businesses. , designing and executing the commercial and technical strategy for contracts and collaborative models with stakeholders, complying with

I reached an average billing of more than 3,000 million per client, achieving annual goals of more than 8,000 million, on a pipeline basis of more than 90,000 million COP.

Manage the commercial and service strategy of the CAU User Attention Center, ensuring compliance with NS and CSAT, establishing comprehensive actions for user attention and voice of the client, including channels of the Contact Center Line 115, web, app, special events and direct relationship with strategic allies.

I obtained a 14% growth in users and annual cost optimization of +190%, guaranteeing the value offer in the provision of services and public sanitation under the RFP concession guidelines, exceeding CSAT customer service satisfaction.