Luisa Fernanda Hurtado Sarasti
Application Support, UX, and CRM Specialist
Perfil profissional
Junior UX/UI professional with experience in digital support and user service in virtual environments. Focused on ensuring clear and functional experiences through interface design and operational support.
Experiência de trabalho
Customer service and support on WhatsApp Business, invoice validation, incident management in registrations and redemptions, follow-up on rejected cases.
realização principalUser support via WhatsApp Business, invoice validation, incident management, and support in digital processes.
Functional and technical support for digital platforms, improvement of workflows and interfaces, prototype design in Figma, user management and reporting in HubSpot.
realização principalUser experience improvement, design of mockups and prototypes in Figma, HubSpot CRM administration, working under agile methodologies.
Coordination of social and environmental projects, team leadership, strategy design, document control and budget monitoring.
realização principalProject coordination, team leadership, design and implementation of social strategies, and comprehensive administrative support.
Formação acadêmica
Universidad del cauca | Undergraduate
