Activities related to the Operational area of the company: • Management and loading of information for the different portfolios of the Collection House by applying spreadsheets: Excel and the pgAdmin tool to optimize data processing. • Control of minutes in the call service, sending text messages and mass emails. • Preventive and corrective maintenance of computers, installation of software and operating systems, revision of servers.

Experience in the application of systems in a company.

• Strictly observe the script established for the respective portfolio in order to carry out collection management. • Locate by telephone the holder of each obligation to generate payment agreements that help the client to comply with its obligations. • Analyze the follow-up in figures of the portfolio, taking into account the payments made by clients directly to the creditor. • Meet the goal of telephone calls established daily for each coordinator.

Support the company to provide the best customer service.

Telephone support to clients of the Bogotá Telephone Company (ETB) with telephone line and internet service; The support consists of: • Checking connections • Computer configuration (network card) • Changes in the modem configuration • Management of software associated with support registration • Attention to complaints and claims

Customer service experience and technical support application.