Handled risk analysis, insurance product selection, premium calculation, complaints management, and team scheduling. Improved process efficiency and customer satisfaction.

Led team in risk analysis, process improvement, and KPI achievement. Trained new hires and managed documentation for insurance and cargo policies.

Delivered customer service in a call center, responding to inquiries and providing accurate information.

Provided fares and schedule information, developed punctuality and job responsibility.

Visited people daily, offering spiritual and health materials on a donation basis.

Ministered to people's spiritual and health needs, providing materials and support.