Confirmed pickup/delivery of client orders with our drivers. Assisted in planning and executing logistics operations. Maintained logistics records in accordance with corporate policies. Coordinated with team members to ensure efficient and timely delivery. Planned and tracked shipment of final products according to customer requirements.

Confirmed pickup/delivery of client orders with our drivers. Assisted in planning and executing logistics operations.

Responded to 100+ emails a day, solving any issues, assisting clients with any questions, processing refunds, and offering personalized responses. Assisted customers with inquiries, issues, and concerns by providing relevant information in English and Spanish. Assisted in providing customer satisfaction by providing customers with refunds, gift cards, and vouchers. Provided information on product, shipping, and service questions.

Responded to 100+ emails a day, solving any issues, assisting clients with any questions, processing refunds, and offering personalized responses. Assisted customers with inquiries, issues, and concerns by providing relevant information in English and Spanish.

Handled customer complaints with empathy and composure. Proactively participated in meetings and helped create new practices. Answered calls, responded to emails, and spoke with clients face-to-face. Accurately handled large amounts of money on the cash register. Helped management to identify workflow issues and find solutions.

Handled customer complaints with empathy and composure. Proactively participated in meetings and helped create new practices.