At this time I perform the position of agent for the tac enhancement campaign, where the issuance and sending of the cards of the users newly linked to the cooperative is carried out, since this card is the one that identifies them as associates, I carry out the follow-up of each shipment so that the associate can have his card in hand, I deliver daily reports of the enhancement processes and generated shipments and inventories.

The main objective of the campaign is for users linked to the cooperative to receive the card that will identify them as associates.

The functions that he presented within the position were to provide users and associates with information about COOMEVA MEDICAL EMERGENCY (CEM), its benefits, coverage that they had within the program, provide the necessary advice so that the associate could make his payments in case of presented any inconvenience, for this reason it managed information on the billing that each associate had and carried out the scaling and monitoring of PQRS that the associates or users presented.

that the associate feels satisfied with the care provided, that he feels listened to in the different situations he had with the program and provide a timely solution to his needs.

My role within the company was to provide users who entered the store with adequate and pertinent advice, satisfying their needs. For this, I managed information on prices and products that were handled within it.

One of the fundamental achievements within the function that it established was that the users left satisfied with the attention that was given to them and their ability to cover the need with which they had arrived.