Update tracking on the Service Now help desk portal. Support testing configurations and parameterization of the Service Now tool. Communication with end customer.

Guarantee the quality of the reports developed on the application of the company where the analysis of information is made, partial, monthly, quarterly. Generation of company indicators. Elaboration of texts and technical summaries about the application development processes. Follow-up on cases filed in the Service Now help desk portal. Support in updating the Service Now tool. Accompaniment in time