Nohora Yamile Garcia Murcia
Operational Analyst
Perfil profissional
Administrative technician with more than four years of experience in optimization of administrative processes and customer service, specialized in the management of PQRS and resolution of incidents
Experiência de trabalho
Operational Analyst
ingles, rafael uribe | Janeiro 2024 - Agora (2 years 10 months)
habilidades usadas
Expert in PYF products, SARLAFT regulations and CRM and Salesforce platforms, providing an efficient service tailored to the client's needs.
realização principalSpecialist in quotation, policy issuance and reimbursement management.
Customer Service Assistant
ingles, rafael uribe | Janeiro 2024 - Agora (2 years 10 months)
habilidades usadas
Coordination of operational flows, guaranteeing timely responses and effective solutions.
realização principalSpecialist in PQR administration and optimization of customer service processes.
Contact Center Assistant
ingles, rafael uribe | Janeiro 2023 - Dezembro 2023 (11 months)
habilidades usadas
Proactive focus on continuous improvement through KPI analysis and suggestions to optimize service.
realização principalSpecialist in personalized attention and effective resolution of queries.
Formação acadêmica
Database Administrator
Fundacion carlos slim | Bootcamp
Fundacion carlos slim | Bootcamp
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