Manage service requests or incidents in the Dexon tool, manage Microsoft Office 365 tool, comply with ANS and participation in IT processes and contribute to the achievement of goals

ANS contribution, solve user problems, performance award, successful activities, IT process improvement

Customer service, attention and solution to incidents, knowledge in hardware and software maintenance, information analysis and processing, inventory, constant communication with the user.

Bonus Award, Good Customer Relationship, Incident Analysis, Tracking and Resolution, Worker of the Month three times in a row

Attention to telephone or face-to-face contact, keeping a daily record, locating holders, negotiating past due portfolio, verifying compliance with agreements and compliance with indicators.

I walk through all payment for compliance, increase in the portfolio in the last quarter of 2013, in the time I was there, the goals were met.