Estiward Ardila Sanchez
Gerente De Operaciones Jr.
Perfil profissional
Results-oriented Operations and Sales Manager with over 14 years of experience in the BPO , telecommunications , insurance , and technology sectors . Proven track record in leading high-performance teams and optimizing commercial operations
Experiência de trabalho
Operations Manager Jr
marktel s.l | Abril 2024 - Janeiro 2025 (9 meses)
habilidades usadas
Crafted detailed customer service scripts and implemented calls monitoring for sales agents.
realização principalAchieved highest customer satisfaction rating for Q3 20024.
Operations Manager
airtech communications sas | Novembro 2017 - Janeiro 2024 (6 años 2 meses)
habilidades usadas
Supervised customer service, collections, and sales operations for major clients.
realização principalImproved NPS from 52% to 85% through service optimization.
Branch Sales Manager
technology world sas | Fevereiro 2016 - Outubro 2017 (1 año 8 meses)
habilidades usadas
Managed B2B and B2C sales operations for major tech brands.
realização principalIncreased revenue by 73% and launched the digital marketing department.
Formação acadêmica
Business Administration
Pontificia universidad javeriana | Profesional
Pontificia universidad javeriana | Profesional
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