PARTICIPANT IN AN IMPROVEMENT PROJECT IN CUSTOMER SERVICE IN A PRIMARY CARE IN FLORIDA, EU LATER PROMOTED TO CALL CENTER COORDINATOR IN CHARGE OF REPORTING TO THE BOSS, SCHEDULE CONTROL, IMPROVEMENT PLANS, TOOL AND APPLICATION MANUALS INTERACTIVE VIDEOS AND TRAINING WITH A MOTIVATION APPROACH TO THE AGENTS.

IN CHARGE OF PUBLICATION, PROFILE, CITATION, SENDING FOR MEDICAL EXAMINATIONS, APPLICATION OF PROJECTIVE PSYCHOTECHNICAL TESTS AND SAFETY STUDIES, INTERVIEWS WITH MANAGERIAL AND STRATEGIC POSITIONS OF THE COMPANY, FROM COORDINATORS TO PROJECT MANAGERS, SENDING TERMS, MANAGING DATABASE, TIMES PLACEMENT, MASTERY OF SPEAKING

RECRUITMENT OF PERSONNEL, CARRYING OUT THE SELECTION PROCESS ACCORDING TO THE BUSINESS NEEDS, APPLICATION OF PROJECTIVE TESTS AND THEIR INTERPRETATION. INTERVIEW BY COMPETENCES AND ELECTION OF TENA FOR{* **}FINAL PROCESS.