Miguel Stiven Villa Mercado
Customer Service Agent
Perfil profissional
Dynamic and motivated bilingual professional with experience in customer service , call centers , and administrative roles . Skilled in information analysis , organization , and providing exceptional client service in both English and Spanish
Experiência de trabalho
Answered multiple chats, checked patient appointments, used HubSpot, and made follow-up calls to leads for consultations.
realização principalManaged multiple chats, checked appointments, used HubSpot, followed up on leads via phone, and provided bilingual service.
Transferred calls to senior agents, translated calls, and handled backoffice tasks such as sending emails.
realização principalTransferred calls, translated between English and Spanish, performed backoffice tasks including sending emails.
Handled customer inquiries, provided solutions, maintained high-quality service, and adhered to protocols.
realização principalManaged customer interactions efficiently in a bilingual call center setting, handled inquiries, provided timely solutions.
Formação acadêmica
I.s.5 – walter h. crowly – junior high school | Bachiller
