Provided bilingual support via inbound/outbound calls, managed accounts, payments, and complex concerns. Supported retention, recommended solutions, maintained documentation and high service standards.

Managed full customer journey for 400+ brands, handling sales, reservations, billing, and account updates. Used multiple CRMs and digital tools to document interactions and coordinate back-office processes.

Assisted customers with product selection, sales, and account requests. Used multiple platforms and CRMs, documented cases, and supported AI tool training.

Handled high-volume calls, chat, and email support. Supported sales, processed refunds, and contributed to AI tool improvements.

Coached agents, managed schedules, ensured documentation accuracy, and supported operational priorities. Provided bilingual support, resolved complaints, and maintained service quality.

Led customer service team, handled escalations, monitored KPIs, provided training, and improved workflows. Delivered high-volume service via WhatsApp and Facebook.