Built custom intake systems and automations on GitHub, managed technical evaluations, defined solution architecture on Alfresco CE, and coordinated stakeholder review cycles.

Designed and implemented a GitHub-based management tracker, automated project configuration with Python/Bash, led technical evaluation of 5 DMS platforms, and produced architecture documentation.

Automated operational reports, monitored data pipelines, implemented data-quality controls, produced executive reports, and proposed automation opportunities.

Automated reports and controls with Python and SQL, reducing process time by 30%. Improved data pipeline reliability and coordinated international teams.

Handled English support via chat and calls, managing multiple platforms.

Recognized as Top Agent for metrics and service quality in international customer support.