Joshua Buitrago Mejia
Service Desk Agent 1B
Perfil profissional
I am a professional in training in Advertising and Marketing, passionate about strategic creativity, design, and digital communication. I combine my experience in customer service and technology with a people-centered approach to create messages that connect and brands that inspire. My goal is to add value to creative teams through innovation, analysis, and empathy, contributing to the development of purposeful and effective campaigns.
Experiência de trabalho
Creation and updating of tickets, according to the ITIL model. Control and management of different support channels such as calls, email, chat.
realização principalSpecialized telephone support and assistance for internal clients.
Technical support for users of a well-known Spanish telecommunications company.
realização principalEnd-user technical support and management.
Monitoring internal projects of requirements generated from contracts with the organization's clients and suppliers.
realização principalInternal project monitoring.
Formação acadêmica
Servicio nacional de aprendizaje – sena | Technician
