Nelson Leon
Contact Center Account Manager
Perfil profissional
Business administrator with 16 years of experience in BPO Contact Center campaigns, team management, and focus on results.
Experiência de trabalho
Contact Center Bpo Account Manager
grupo konecta/comdata | Outubro 2023 - Agora (3 years 1 month)
habilidades usadas
Responsible for account profitability, expense control, and customer relations.
realização principalManaging an average of 440 people and responsible for KPI compliance strategies.
Head Of Business Contact Center Bpo
atento colombia | Janeiro 2021 - Agosto 2023 (2 years 7 months)
habilidades usadas
Responsible for commercial strategies and relationships with clients such as Banco Falabella and Colpatria.
realização principalManaging 380 people and responsible for the profitability of commercial campaigns.
Head Of Contact Center Operations Bpo
ecall you | Janeiro 2015 - Novembro 2020 (5 years 10 months)
habilidades usadas
Responsible for costs, expenses and income of commercial campaigns.
realização principalManaging 170 people and responsible for the profitability of sales campaigns.
Formação acadêmica
Technician and Technologist in Administrative and Financial Management
Corporacion unificada nacional de educacion superior - cun | Technological career
Corporacion unificada nacional de educacion superior - cun | Technological career
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