Follow-up in compliance with Quality standards in the respective hotels belonging to the hotel chain. Support in customer care and service improvements. Consolidated reports on negative and positive trends throughout each month. Feedback to the people directly in charge of the processes.

Entry of more than 10 hotels to the chain through mapping and monitoring of infrastructure and quality. Improvement in hotel cleaning services and customer service

Sale of vehicle insurance services. Telephone and chat contact. Budget compliance and indicators

Support in the sales room with contract closures. Audit of sales of services agreed with clients. Audit of correct delivery of documentation for validity of contracts