Collaborate with stakeholders to establish clear objectives, identify requirements, and ensure alignment with strategic goals. Lead agile teams through the implementation and continuous improvement of Scrum practices.

Lead and oversee the planning, execution, and closure of projects, ensuring timely delivery within defined scope.

Responsible for providing support, monitoring, and implementation of projects that meet the client's contractual requirements.

Verify and ensure compliance with all requirements of our corporate client and be the point of contact for gaps and incidents.

Responsible for handling partners' complaints/request within the SLA’s in a timely manner always focusing on brand reputation.

Provide support to corporate clients with issues presented with payments or with the company´s platform.