I am legally responsible as a backoffice but I worked as a technical support analyst in which I executed multiple tasks at the same time giving support to users by various means, always keeping in mind the time, form and quality, I immediately identified the needs of the users, at the same time. Once I worked together with the teams to which the cases specifically corresponded, without forgetting to contribute to the documentation through the How to

-> Drastic decrease in user support management times. -> Quality improvements. -> Equal results with reduction of resources. -> Process improvements.