Manage the experience process and PQR's management. Implement improvements and optimize the process. Lead initiatives and projects of the process. Generate synergies with different areas of the Company. Technological surveillance and appropriation of good practices.

Increase customer satisfaction levels and integrate different areas and actors to successfully advance initiatives and strategies.

MicroStrategy. Design and administration of Management and Operation Boards. Realization of managerial reports and delivery of information to the different actors, for which it was necessary to create cubes connected to Teradata with queries in SQL Server.

Positioning of dashboards and reports for the different actors of the operation.

Manage indicators on the Alpha Sig Dashboard. Support training and research processes within the area. Analysis of the area databases.

Consolidate strategic indicators in a single repository.