Estefania Diaz Blanco
technical support analyst
Perfil profissional
Forestal engineer and technical support agent, with a technical degree in Software Development.
Experiência de trabalho
Technical Consulting Engineer
sykes s.a. | Maio 2021 - Agora (5 years 6 months)
habilidades usadas
Provide technical assistance to Cisco Global Licensing clients
Customer Care Agent
ezlo innovation s.a. | Abril 2020 - Março 2021 (11 months)
habilidades usadas
Offer technical support for products and services related to home automation (IoT) to external clients in English and Spanish by using different tools and platforms such as Jira, Zendesk, Trello, etc.
Software Development Intern
servisoft s.a. | Julho 2019 - Janeiro 2020 (6 months)
habilidades usadas
Collaborate in the development of web solutions for the internal client in Java language (JSF, Springboot Framework, JPF) using SQL Server databases and other tools (Javascript, PHP, CSS, HTML).
realização principalDevelopment of a payment solution using Java language among other tools
Formação acadêmica
Environmental Science
Universidad nacional de colombia | Undergraduate
Universidad nacional de colombia | Undergraduate
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