Responsible for providing support to customers through the Message Bird channel, addressing their requirements and disagreements regarding the delivery of their orders, escalating cases to the areas in charge, if necessary, or providing direct solutions from support. Also, in charge of serving the delivery channel, managing order cancellations or reaching agreements with them to guarantee delivery.

I consider that the greatest achievement I had was learning new strategies to have solid communication with clients, being able to effectively and immediately resolve their requirements.