Technical support, customer service assistance and other administrative and operational functions remotely to the IT group

Remote systems technical support and customer service focused on IT services

• Technical support in hardware and software. • Preventive and corrective maintenance on site. • Installation, configuration and management of operating systems, advanced management of office tools such as Microsoft office, antivirus. • Basic knowledge of LAN and WAN networks. • Customer service attention in ICT services. • Knowledge, documentation and use of management tools (MyIt). • Inventory control. • Control, monitoring and management of work orders.