Manage post-sale contracts. • Support in pre-sale engineering, for the design and costing of solutions. • Design of schedules of activities, execution and control of these. • Availability of both human and financial resources to attend to corrective and preventive maintenance. • Direct attention to external clients. • Attention to contractual parameters, ANS, services, schedules, reports and solutions. • Document management covers

Organize and manage the projects under my charge. insertion of new tools for the management and optimization of resources.

Reception, management, control and solution of level 1 and 2 cases, which enter the help desk under the ITIL reference framework, with the GLPI management program. • Analysis and monitoring of the services acquired by the client. • Management of solutions at level 3 with suppliers and their service desks. • Administration and management of resources for customer service and • contractual and service compliance. • Timely attention

The satisfaction and control of the contracts in charge. The good management and transparency of the information.

• Initial diagnosis, repair, testing, monitoring and control of Zebra mobile computing equipment) and support for Motorola (portable radios, repeaters, among others). • Initial diagnosis of the equipment through the use of tests according to established protocols by the company. • Management and feeding of activity monitoring software to teams during case management. • Installation of client operating systems. • Installation of certifications, encryptions and keys. • Inst