Managed delinquent accounts, monitored aging balances, negotiated payments, documented activity in Salesforce and Zendesk, resolved billing issues, coordinated with teams.

Exceeded monthly recovery targets by 33%+, sustained 95%+ KPIs in quality, productivity, and customer satisfaction. Record: $47,000 collected in a single month.

Managed billing inquiries, handled escalations, ensured compliance, assisted with payments and account management, maintained high KPIs.

Maintained 95%+ KPIs across productivity and satisfaction, handled escalations, resolved complex issues, managed high-volume accounts.