Juan C. Reyes

Technical Consulting Engineer

Perfil profissional

Systems Engineering professional with 20 years of experience as a System Administrator, specializing in IT infrastructure. Skilled in managing Windows Server, SQL Server databases, Exchange Server, Office 365, switching & routing devices, SAP B1, specialized helpdesk, business continuity planning, IT audits, and quality teams. Currently undergoing cybersecurity training

Experiência de trabalho

Technical Consulting Engineer

capgemini colombia | Novembro 2022 - Agora (4 years)

habilidades usadas

Responsible for technical support in Cisco products, server virtualization, and overcoming technical barriers. Provide customer trainings on device advancements.

realização principal

Troubleshoot and resolve customers' problems in Cisco products. Provide technical assistance to customer relationship managers. Deliver trainings on latest features and advancements.

Systems Coordinator

agunsa colombia s.a.s | Junho 2020 - Novembro 2022 (2 years 5 months)

habilidades usadas

Managed servers, networking, SQL databases, and SAP B1 support. Provided helpdesk support to customers.

realização principal

Managed IT infrastructure, SQL Server databases, SAP B1 support, and applications support. Provided helpdesk support to local and foreign customers.

Support And Network Engineer

maritrans s.a. | Dezembro 2012 - Junho 2020 (7 years 6 months)

habilidades usadas

Managed servers, WAN, LAN, VPN networks for group companies. Oversaw communication devices.

realização principal

Managed infrastructure of servers and communication devices. Oversaw WAN, LAN, and VPN networks for group companies.

Formação acadêmica

Certificate Cyber Security
Universidad del norte | Specialization

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