• Evaluate the quality of customer service by observing employee behavior, customer service, and problem resolution. • evaluate the quality of products, presentation and information provided to customers. • evaluate the cleanliness, order and comfort of the facilities, as well as the brand image.

Customer service functions for microentrepreneurs, employees and pensioners. • Evaluate the credit capacity of clients, to determine the viability of granting them credit. • Collect and analyze client financial information, credit history, income and expenses. • Determine the client's ability to pay the loan. • Issue a recommendation on the approval or rejection of the credit.

I established strong relationships with clients, offering personalized financial solutions. I contributed to the development of strategies to increase market share and expand the client portfolio. Opening of strategic alliances with new companies/clients.