Germán Alberto Suárez Quintero
Product Owner & Project Manager
Perfil profissional
Professional with 12+ years in technology , leading teams in Service Delivery , Customer Success , and Service Level Management . Strong in leadership , customer service , agile , and project management
Experiência de trabalho
Defined journey and impact maps, managed product backlog, led app development team, coached agile practices.
realização principalLed development team in building native/web apps, coached in agile methodologies, managed product backlog and journey mapping.
Restructured team, set KPIs, improved processes, led incident resolution, managed problem management to reduce service impact.
realização principalImplemented Quality Program Service, restructured team of 25, improved KPIs, led incident and problem management, enhanced service for US, Mexico, Caribbean.
Oversaw software quality assurance projects, managed teams, ensured value delivery, led risk and defect management, promoted continuous improvement.
realização principalManaged customer experience, led teams up to 50, ensured SLA/KPI compliance, generated $3.5B COP/year, led postmortem defect analysis.
Formação acadêmica
Universidad distrital francisco josé de caldas | Profesional
