Erika Brillit Torres Ortega
IT Analyst
Perfil profissional
Systems Engineer with over 4 years of experience in Level 1/Level 2 technical support, IT infrastructure management, and cybersecurity. Expert in computer maintenance, software installation, network administration, and technical support.
Experiência de trabalho
It provides comprehensive technical support, manages asset and user lifecycles, administers inventory and licensing, and monitors devices and cybersecurity. It consolidates IT costs and manages infrastructure.
realização principalLevel 1/Level 2 technical support, user administration, software installation, cybersecurity monitoring (CrowdStrike, FortiGate), IT inventory and cost management.
Technical support for hardware and software, incident management in ServiceNow, administration of Active Directory and Microsoft Azure, preparation of technical manuals and staff training.
realização principalSpecialized technical support, hardware/software installation and maintenance, user administration, cloud support, and network validations.
He provided on-site, remote and help desk technical support, performing assembly and configuration of equipment according to customer requirements.
realização principalOn-site and remote technical support, assembly and configuration of computer equipment.
Formação acadêmica
Teleperformance | Specialization
