Design and architecture of cloud-based solutions, technical support and pre-sales implementations using agile methods to improve the company's core business processes

Lead Level 1 and Level 2 Support project with scope of administration of Business Applications, inventory management, requisitions and Guarantees, for the multinational Brightstar SA

Ensure the continuity of the service in the different help desks. Creation and presentation of Management reports for the client, use of indicators and ANS, distribution of project costs