Jhonatan Muñoz
Coordinator
Perfil profissional
Experiência de trabalho
Coordinator
tlmark | Janeiro 2022 - Janeiro 2023 (1 year)
habilidades usadas
Leading customer service and cross-selling teams, as well as call quality control, implementing action plans against absenteeism and compliance with KPIs
Rac Telephone Agent
outsourcing | Fevereiro 2018 - Fevereiro 2020 (2 years)
habilidades usadas
Integral telephone agent, customer service, technical support, invoice clarification, drafting and solution of cross-selling pqrs, customer retention.
Formação acadêmica
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