Lead, coach, follow up and develop different programs, such as DTV, AT&T billing, Uverse. 300+ Overall Headcount.

Increase attainment in the scorecard , increasing overall performance from 79 to 84%, Reducing AHT from 1700 secs to 1070, decreasing repeated calls from 30% to 16% giving more revenue to our LOB. Having day to day program reviews with upper management and client.

Employee Engagement- Recognition-Internar comunications- Recruitment

Improve internal communication plan, budget main events such as but not limited to ( company anniversary, Company convention) also recognitions for top performers, birthdays and drive holidays dress code events with theme partys, for production, IT, and HR dept.