Provided solutions to inquiries and complaints, utilizing CRM tools to document cases and escalate complex issues.

Handled high-volume customer interactions in English and Spanish.

Trained people to follow procedures according to quality regulations and developed solutions for production issues.

Supervised the quality process with a strong focus on enhancing the customer experience.

Reported analysis results to verify materials meet specifications and performed analyses using specialized equipment.

Conducted physicochemical analyses ensuring compliance with customer requirements.