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Lorena Dayan Bermudez Sabogal

Customer Service Analyst
Habilidades
(Auto-avaliação)
Proactive 100%
Assertive communication 90%
Agility 90%
Leadership 50%
Good relations 50%
línguas
English:
  • Leitura
    70%
  • Escrevendo
    70%
Perfil profissional

Professional in business administration, with experience in internal and external customer service, administrative assistance, supporting billing processes, creation of suppliers, generation of purchase orders, programming of services to

Experiência de trabalho

Customer Service Analyst
csra colombia | Outubro 2019 - Agora (7 years 1 month)
habilidades usadas

Internal and external customer service • Advice and logistics for all visa application processes • Reception, review and sending of documentation for the different types of visas. • Verification of personal data of applicants • Provide information regarding the visa process • Taking biometrics • Checking the payments made • Packing, sending and delivering passports • Help in resolving conflicts of different types of clients

realização principal

Learn about the visa process for the American embassy, conflict resolution with difficult clients

Administrative Assistant
inversiones int | Setembro 2018 - Setembro 2019 (1 year)
habilidades usadas

• Internal and external customer service. • Management of suppliers nationwide. • Supervision of the fulfillment of the tasks of the technicians and maintenance coordinators in the different areas. • Reception, delivery and filing of billing (Inventory, assets, new restaurant openings, expenses) • Management of Dynamics platform load of spare parts and utensils. • Request for spare parts and utensils nationwide • News of overtime from the maintenance area

realização principal

Being able to move up within the company due to good performance, having the opportunity to coordinate processes at the national level

Formação acadêmica
Business Administration
Teinco | Undergraduate
Gerado por

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