Direct, plan, coordinate and control the commercial management of the organization (customer service, billing, collection and portfolio, marketing and sales, reports to the SUI, appraisals, updates and approvals, legal), based on customer satisfaction, the fulfillment of the projected income and the strategic planning of the company.

Revenue growth of the organization and positioning of new lines of business

Plan, develop and coordinate guidelines and strategies for the effective attention of the company's users, in order to ensure compliance with the service cycle, current legal regulations and improve the satisfaction levels of our customers.

Implementation of a system for the management of PQRs, strengthening of the skills of the work team, good results in the process indicators