Wendy Sanchez
pqr analyst
Perfil profissional
Experiência de trabalho
Rac Backoffice
atento | Maio 2021 - Maio 2023 (2 years)
PQR follow-up, escalate, manage and solve requests, complaints, claims, escalate cases, generate adjustments, email management
Pqr'S Agent
outsourcing s.a | Março 2020 - Maio 2021 (1 year 2 months)
PQR follow-up, escalate, manage and provide solutions to requests, complaints, claims, escalate cases, generate adjustments, email management.
Advisor 2 Customer Service
ventas y servicios | Setembro 2016 - Dezembro 2019 (3 years 3 months)
Answer the PQR'S line of Banco Popular, manage emails, follow up on cases, file PQR'S, petition rights and defenders, verbally issue responses to petitions, complaints, claims. Technical support for the Bank's application.
Formação acadêmica
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