Preparing incident reports and root causes of problems. Present changes and follow up until execution. Supplier management. Knowledge of IT management tools, Service Manager, management of work tables with specialists to solve critical and high-impact incidents (Applications, Database, Servers, Telecommunications, Cybersecurity, IP Telephony)

Identification of the network IT elements that make up the client's technological platforms with behavior analysis of the network components, remediation management, alerting about required actions, and possible situations that affect the infrastructure. Support in solving incidents and requirements to the front office, back office. Approach, execution of improvement plans and management of derived change orders