Jaime Alexander Calderon
Telecommunications and IT Infrastructure Engineer
Perfil profissional
Meticulous Telecommunications & IT Infrastructure Engineer with a strong work ethic, excellent communication skills, and a commitment to continuous learning. Skilled in managing IT infrastructure, providing technical support, and ensuring compliance with IT policies
Experiência de trabalho
Provide meticulous support for Work Force Management solutions, managing various technical aspects and prioritizing customer interactions.
realização principalProvide global administration and L2/L3 support for Work Force Management solutions. Manage ServiceNow cases, server configurations, database queries, LDAP/SSO certificates, and more.
Provide global administration and L2/L3 support for Work Force Management solutions, meticulously following quality processes and meticulously documented procedures; managing ServiceNow cases, server configurations, database queries, LDAP/SSO certificates, schedule implementations, real-time adherence gaps, forecast and scheduling algorithms gaps, security vulnerabilities, and prioritized customer interactions.
realização principalProvide global administration and L2/L3 support for Work Force Management solutions, meticulously following quality processes and meticulously documented procedures.
Managed ServiceNow cases, server configurations, database queries, LDAP/SSO certificates, schedule implementations, real-time adherence gaps, forecast and scheduling algorithms gaps, security vulnerabilities, and prioritized customer interactions.
realização principalProvided global administration and L2/L3 support for Work Force Management solutions.
Formação acadêmica
Sena | Technician
