* Technical support to cisco business customers * Customer service * Provide account information, contracts, payments.

Administrative tasks such as billing, coordination of service orders, purchases and quotes. • Organization of trainings. • Follow up on environmental programs. • On-site inspections

Management of personnel, management of indicators and meetings.

* Customer service and retention tasks. * sale of mobile phone services Home services. * Technical assistance and account charges. * Use of tools and systems related to sales participating in the improvement proposals. * Excellent skills in conveying accurate information about promotions, programs and products to clients, providing exceptional customer service and fostering retention.

Management of metrics such as time, resolution, satisfaction, loyalty.