Attention to user requirements and help desk  Install and configure the technology to be used in the company, that is, the equipment, operating systems, programs and applications;  Perform periodic maintenance of systems;  Provide assistance to employees or customers about technology;  Detect breakdowns in systems and applications;  Perform diagnostics of hardware and software malfunctions; 

It offers specialized service in customer service via telephone channel;  Manage a large volume of calls, both incoming and outgoing;  Solve problems, doubts and customer requests through tickets;  Provides specialized support in daily processes and operations;  As a support channel, especially when it is outsourced, it allows reducing costs in personalized customer service.