Maria Paola Quintero Mantilla
Service Desk Analyst
Perfil profissional
Systems Engineer with more than ten years of professional experience within which I have carried out projects in the web environment using Microsoft tools and .Net Framework technologies such as WCF and MVC, as well as the use of different databases.
Experiência de trabalho
Guarantee compliance with the levels of services provided by the help desk, by defining and evaluating the processes for incident management.
realização principalMigration, administration and management of service desk tools such as Manage Engine, SysAid and GLPI.
Development of IT solutions, focused on the realization and adaptation of modules using the ERP JD Edwards Enterprise One tool from Oracle.
realização principalCollaboration in the migration process from People Soft (JD Edwards 8.0) to JD Edwards 9.1
Joint development of the RTM fixed asset monitoring platform and the LAP vehicle monitoring platform.
realização principalJoint development of the RTM fixed asset monitoring platform and the LAP vehicle monitoring platform.
Formação acadêmica
Universidad manuela beltrán | Undergraduate
